Microsoft Dynamics 365
Rescue & Recovery Services
Leading ERP & CRM Rescue Experts
Are you in the midst of a Microsoft Dynamics 365 implementation that’s going south? Maybe you’re living with underperforming (or never worked to begin with) ERP and CRM systems? As Microsoft’s top manufacturing and distribution partner, MCA Connect has seen and fixed it before. Our experienced D365 rescue team will diagnose issues, restore control, and drive measurable outcomes.
30+
Microsoft Dynamics 365
implementations rescued by
MCA Connect
Customer Success
We’ve done it for decades.
We’ll do it for you.
But don’t just take our word for it…
“If someone came to me and said, ‘Hey, we’re really off track with this implementation,’ I’d say, ‘Well, I’d recommend MCA Connect to rescue you. Their tenacity, staff, and strong working relationship got ours across the finish line.”
President, Campbell Scientific, Inc.
“Before partnering with MCA Connect, we worked with a company that had trouble implementing D365 and struggled to communicate. They didn’t quite have the expertise. But MCA Connect has an A-team that’s well-qualified, has a ton of experience, and will be there to ensure that you get your implementation done right.”
General Manager, CyberPower Systems
Dynamics 365 recovery stories
Rescue Methodology in Motion
ERP Rebuild for
Complex Manufacturer
After spending millions with another partner, Campbell Scientific was still months away from go-live and none of the work was even usable.
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With configurable hardware, software subscriptions, and complex BOMs, their ERP needed more than a course correction. MCA Connect stepped in to lead a full rescue.
We started with an onsite assessment, uncovering critical issues in manufacturing, data migration, and project visibility. The previous partner had missed entire workstreams, including finance. MCA Connect restarted the implementation, reconfiguring D365 to support Campbell Scientific’s build-to-order model, lean manufacturing, and Microsoft-first tech stack.
To get the project on-track, we led 5 months of daily executive standups and deployed advanced capabilities like an AI-powered chatbot. Campbell Scientific now runs on a clean, powerful, and scalable ERP and has begun rolling out the solution to other global offices and companies in its extended family.
Full Dynamics 365 Recovery in Just 7 Months
After a stalled implementation left CyberPower with no working ERP or CRM system and mounting frustration, MCA Connect stepped in to recover the project.
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The prior partner had overpromised and underdelivered, with poor communication, missed milestones, and a lack of industry expertise that left the company stuck in testing limbo.
MCA Connect took a targeted ERP and CRM rescue approach — preserving what worked, fixing what didn’t, and fast-tracking deployment of Dynamics 365 Finance, Supply Chain, Sales, and Power Platform. The result: a seamless go-live in just seven months across finance, operations, and customer engagement.
Tariffs and true costs are now calculated automatically, manual workarounds are gone, and CyberPower has full visibility across its supply chain. With MCA Connect’s continued support, the company has expanded sales channels, earned top industry recognition, and continues to grow with a modern platform and a trusted partner by its side.
Full System Cleanup & Advanced Warehousing
After a year with another partner, Heartland RVs had only 30% of its D365 implementation completed.
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Data quality was poor, warehousing was manual, and system gaps stalled progress. MCA Connect stepped in to evaluate the entire implementation and rebuild it from the ground up, getting Heartland RVs live on D365 Finance & Supply Chain in under 10 months.
We cleansed thousands of records across every business area, expanded testing coverage, and created detailed SOPs to support user adoption. We also transitioned their parts warehouse to D365 Advanced Warehousing, fully integrating scan guns and standardizing inventory tracking. Key integrations were re-architected, including transportation (Proship/CEVA), costing (BOM cost rolls), and warranty processes.
After go-live, we implemented MCA Connect Inspire Platform® real-time analytics, modernized their reports using the modern data platform, and left them with a clean, scalable solution.
ERP Stabilization and Warehouse Optimization
Gibson Guitars went live with another partner, but key areas of D365 (warehouse & credit management) weren’t working.
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MCA Connect deployed resources the same week they were called-in by Gibson, uncovering process breakdowns and manual workarounds that were costing them time and revenue.
Our recovery team was able to reduce credit holds by 50% by configuring standard Dynamics 365 tolerances, eliminate invoice bottlenecks, and rebuild their warehouse management strategy to match demand and storage realities. MCA Connect also designed a custom Allocation Workbench solution to prioritize shipments based on customer value, replacing error-prone spreadsheets and improving fulfillment speed.
Recovery Framework
Our Proven Recovery Framework
From seven-figure ERP failures to stalled CRM rollouts, we’ve helped manufacturers and distributors take back control and turn their business systems into an asset again. Our rescue approach follows a clear yet flexible path:
Rapid Diagnostics:
We identify root causes, not just symptoms. We begin with a clear-eyed assessment, looking at user stories, testing history, governance gaps, and leadership alignment. We evaluate your project based on proven success patterns and highlight what’s missing and/or incorrect.
Actionable Roadmap:
Clear steps, fast improvements. Our strategic roadmap visualizes current business system health vs future-state possibilities with stakeholder alignment across departments. We map pain points, identify quick wins, and deliver phased recommendations for stability and progress.
Industry Expertise:
Deep manufacturing and distribution knowledge, not generic advice. Every rescue plan is grounded in business value and years of manufacturing and distribution experience, not just technical fixes. We understand your business and help teams realign around measurable goals that matter most.
Microsoft Partnership:
Trusted Dynamics 365 advisors with dedicated expertise. 100% focused on Microsoft and 2024 US Partner of the Year Winner in Business Applications, our teams integrate with yours. From governance and change management to testing and rollout, we work alongside you to ensure solutions are adopted, not resisted.
Most recovery efforts fail because they treat symptoms, not the system. At MCA Connect, we take a structured, collaborative approach that exposes the root causes, rebuilds trust, and resets the path to success.
Schedule Recovery Consultation
We don’t do it to you. We do it with you.
Let’s get your D365 project on track
If your Dynamics 365 project is facing challenges, partner with MCA Connect for ERP and/or CRM system recovery support. Contact us today to discuss how we can enhance your systems for optimal performance.