SOLUTIONS

Managed Services and Support

An extension of your team, our Managed Services experts help improve, support, and modernize your systems and processes.

CONTINUOUS SUPPORT FROM AN EXPERIENCED PARTNER

Grow with a trusted advisor

Getting a new system up and running smoothly isn’t a one-time project – it takes time and ongoing attention. Even powerful systems require maintenance, but many manufacturers and distributors lack the in-house resources to handle troubleshooting, updates, and continuous optimization for the long haul.

MCA Connect’s Managed Services experts act as an extension of your team. We’ll help improve, maintain, and update your systems so you can keep growing and get the most from your technology.

“I don’t need a consulting group that just helps with specific tasks. I need a strategic partner that can look at future projects, one that thinks about things differently and uses their experience and industry expertise to provide guidance and support. We finally have that with MCA Connect. I’m so excited to have a partner we can trust.”
Jamie Adamson, CIO, Alliance Steel

maximize Your investment

Support Services

Go beyond standard IT help desk with proactive, modern support services

Our team can troubleshoot and strategically guide you to resolutions for issues of any size, across a wide range of solutions. From AX 4.0 to Dynamics 365, Power Platform, Azure solutions, and more, our experienced team has you covered.

Service Category

Service Description

Break/Fix

Immediate repair of system issues

Environment Management

Application environment management, code promotion, environment restore/refresh, and version upgrades

Support and Escalation

Custom code support, Basic “how-to” questions, Microsoft Premier Support escalation, and dedicated partner escalation point

System Administration and Monitoring

System administration services, user management, batch process management, and system monitoring

Optimization and Development

Application optimization, solution architect services, customization and application development

Strategic Services

Business transformation review and strategic services

Learn More

Customer Success Highlight

Partners with MCA Connect since 2014, Magpul Industries has leveraged our Managed Services to continuously optimize processes, proactively address system issues, and seamlessly implement new functionalities. Magpul’s leadership also participates in annual business reviews with our team to discuss new opportunities and outline strategic business priorities.

“MCA Connect is part of the Magpul team. Their recommendations prove to be right, and they have built trust across our organization. We always get a quick response when we need help solving a problem. That’s why we continue to rely on MCA Connect for Managed Services year after year, with the same trusted team members providing outstanding support.”
January Clarke, IT Director, Magpul Industries

Upgrade with confidence and ease

Many companies struggle with unsupported legacy versions of Dynamics. We offer a tailored, proven upgrade process designed for your specific industry and business needs.

Lift and shift: This standard technical upgrade seamlessly migrates you to Dynamics 365, preserving existing customizations and data history.

Focused reimplementation: Ideal for companies seeking to address specific issues with processes or data, this approach retains your core functionalities while streamlining processes to leverage the full potential of Dynamics 365.

Full reimplementation: Our most comprehensive upgrade, this option involves a thorough evaluation of your current processes. We re-engineer as needed to ensure your transition to Dynamics 365 maximizes functionality across all areas.

Streamline regression testing

Keeping Dynamics 365 up-to-date with the latest features requires thorough regression testing, especially for businesses with multiple legal entities and custom processes. This is often a manual and time-consuming effort. MCA Connect can help automate regression testing in Dynamics 365, ensuring a smoother, more efficient process.

What’s included:

Assessment of current heavy-test items during version updates
Training on regression tool
Support for your testing needs

Build a complex data strategy

The abundance of data makes it tough for leaders to see the big picture and make informed decisions. Our team empowers you to unlock the value of your data with a clear strategy, modern data platform with consolidated data, and a strong foundation to leverage modern AI and predictive analytics.

Customer Success Highlight

A leading composite material producer struggled with a flawed implementation that created bad data and an over-customized system. The issues were so severe the producer experienced one to two hours of weekly stoppage. With our Managed Services support, the company pursued a hybrid ERP upgrade and saved 12,000+ hours of wasted time per year.

Unlock the full value of Microsoft Dynamics 365

Are there processes causing headaches or features you’re simply not using? Our experts can analyze your current setup, data, and workflows to identify underutilized functionalities within your existing license. We’ll deliver a comprehensive assessment, outlining “quick win” areas to optimize performance and drive greater business value.

What’s included:

System configuration review

Remote or onsite process reviews with your team

Evaluation of current processes and configurations

Final assessment with suggestions, priorities, and estimates

Comparison of current versus potential system use

Consolidate and streamline business systems

As your business grows, managing multiple systems can become cumbersome. Our Managed Services team can help you leverage the full potential of Dynamics 365 to consolidate and streamline operations.

We’ll explore advanced functionalities and ways to enhance Dynamics 365, such as:

Master Planning (forecasting, MRP, and planning optimization)

AP Automation (invoice and processing automation)

Credit and collections

Dual-write integration betweeen D365 F&SCM and CE

Custom work flows and solutions using Power Platform

Copilot AI automations

Opportunities for enhancements with supporting technologies like our modern data platform, Inspire Platform ^®

Customer Success Highlight

The nation’s largest producer of lump charcoal upgraded to Dynamics 365 but their IT team was too small to fully support the platform. Our Managed Services team helped them continuously evolve by creating a stable, responsive environment and overseeing frequent software updates.

Optimize security and reduce licensing costs

Many businesses have over-assigned user permissions in their ERP, leading to security risks and unnecessary licensing expenses. Potential SOX compliance gaps can also be a concern. Our team, partnered with a leading security and audit ISV, offers a comprehensive security assessment to evaluate your current setup, identify issues, and recommend solutions. This can help you strengthen security, achieve SOX compliance, and optimize licensing costs.

What’s included:

Security assessment against your production environment

Evaluation of all potential issues

Recommendations to correct identified issues

Customer Success Highlight

To identify the root cause of Alliance Steel’s ERP issues, our team assessed the manufacturer’s shop floor, processes, and business systems. Through the assessment, we discovered Alliance only used a fraction of Dynamics 365’s capabilities. They also struggled with customizations for processes and tasks that should be supported out-of-the-box. With support from Managed Services, Alliance resolved over 85% of system issues in the first six months and user satisfaction grew dramatically.

READ SUCCESS STORIES