AI Customer Success Story
Agentic AI Projected to Unlock $200M in Added Revenue for Water Solutions Manufacturer
At-a-Glance
Agentic AI
Agentic AI has officially shifted from concept to operational reality. At one of the nation’s leading water solutions manufacturers and distributors, two AI solutions – Order Automation Agent and Sales Assist Copilot – are doing what decades of process tweaks couldn’t: eliminating friction, accelerating sales, and unlocking a projected $200 million in additional revenue.
The Business Challenge
Automating Redundant Work and Operationalizing Intelligence
For years, sales reps navigated the same entrenched challenges: manual order entry, scattered data, and slow turnaround times. Every order took ten minutes to enter. Each customer question meant digging across systems. The result was predictable… delays, errors, and lost momentum.
That dynamic changed once the company introduced two AI copilots built to operationalize intelligence and remove low-value work from the equation.
The Integrated Solution
Agentic Copilots Built Strictly for Supply Chain
The agentic Order Automation Agent became the behind-the-scenes workflow engine. It reads PDFs, extracts line items, translates part numbers, validates pricing, and learns from past corrections, turning a historically manual process into a streamlined, adaptive system.
The agentic Sales Rep Assistant Copilot emerged as the reps’ day-to-day partner. Instead of searching for information, reps ask the purpose-built Copilot and get answers (pricing, availability, order status, fulfillment updates) instantly. It consolidates data, flags issues early, and gives new hires a faster path to proficiency through on-demand guidance. Most importantly the reps can answer questions faster than ever before.
Results
The Bottom Line in Numbers
The operational impact has been decisive:
Most significantly, this water solution producer expects more than $200 million in projected revenue growth, driven by speed, accuracy, and a stronger customer experience.
Agentic AI isn’t theoretical anymore… it’s a functioning part of the commercial engine. And for this manufacturer and distributor, it’s redefining how sales work gets done.
What’s Next?
With its unified Microsoft ecosystem in place, the company is positioned to build on its service transformation, further improving SLA performance, reducing downtime, and staying ahead of the curve when delivering exceptional service to customers worldwide.
About MCA Connect
MCA Connect modernizes supply chains end-to-end through transformative consulting, unified data for business insights, process optimization and automation, AI and advanced decision making, and business application implementation.
As Microsoft’s top manufacturing and distribution partner, we combine global reach, seasoned experts, leading-edge tech, and a focus on business strategy.
