Client Success Story
CyberPower Systems Unifies Platforms & Improves Financial Accuracy by Replacing Outdated ERP With Dynamics 365
Industry: Electronic Equipment Manufacturer and Distributor
Solution: Implementation rescue of Dynamics 365 ERP and CRM + WMS and Power Platform
Introduction
CyberPower, an electronic equipment manufacturer and distributor, faced ongoing challenges due to outdated and disconnected software systems. These critical issues were compounded by governmental and supply chain shifts. The company needed to modernize and unify for a streamlined solution and connected insights. To do it right, they needed a dedicated implementation partner with manufacturing and distribution expertise to assist.
The Business Challenge
Like many manufacturers, CyberPower had patched together multiple legacy systems over the years. Platforms were outdated, scattered, and ultimately incompatible. Tracking real costs, particularly in light of tariffs and supply chain variabilities, was entirely impossible.
The company knew it needed a modern, unified Enterprise Resource Planning (ERP) solution that included a WMS (Warehouse Management System) and a CRM to help solve inefficient and error-prone warehouse operations. Microsoft Dynamics 365 was quickly selected due to its cutting-edge tech and broad business applications.
The company hired a partner to oversee the implementation, but the initiative quickly veered off track.
The partner’s communication was subpar, so action items went uncompleted, and milestones were missed. The point people also lacked extensive industry experience, so despite the manufacturer’s relatively straightforward business, misunderstandings were common. To further complicate the efforts, the hired implementation team was small and siloed, which meant any given team member’s absence caused a complete project stall.
The initial goal was an all-in-one go-live, but rollouts were eventually segmented to ideally get anything up and running. These micro-deadlines still went unmet.
Ultimately, the initiative never made it past testing.
CyberPower was left feeling frustrated — and concerned that all the time and money they’d already invested would go to waste.
After a recommendation from a fellow manufacturer, the electronic equipment producer partnered with MCA Connect to:
The Integrated Solution
CyberPower’s situation was a clear case for an ERP rescue. MCA Connect’s targeted approach allowed for recovery and realignment of the implementation, delivering the original value (and more) that CyberPower had originally set out to achieve without sacrificing the foundation they had already built.
The first step was consulting, which allowed MCA Connect’s team of strategy experts to evaluate their existing state and map a road to recovery.
It also allowed the company to get to know MCA Connect.
CyberPower quickly noted greater flexibility, as MCA Connect could seamlessly manage as much or as little as needed.
MCA Connect’s team was also larger, composed of industry experts able to pinpoint and diagnose diverse issues, with every team member able and willing to assist.
Communication was clear and frequent, and milestones were now being met — or exceeded.
Both teams quickly agreed on an optimal path forward, with Microsoft Dynamics 365 Customer Experience (CE), Power Platform, and Dynamics 365 Finance and Supply Chain including WMS at the forefront.
Dynamics 365 CE and Power Platform would unify front-end functions like sales, service, and customer engagement (replacing Salesforce, which would not integrate for seamless usage and end-to-end insights). CE and Power Platform’s flexible, low-code landscape was a perfect fit for the fast-tracked timeline.
Dynamics 365 Finance and Supply Chain Management would then overhaul back-end business operations. With its accounting, inventory, supply chain, warehouse management, and procurement capabilities, CyberPower could calculate true costs — including variable tariffs — automatically, run warehouse operations more efficiently, and make better, faster decisions at every level. This approach would also preserve the company’s D365 foundation.
MCA Connect completed the D365 CE and Power Platform implementation in just four months. Only three months later, Dynamics 365 Finance and Supply Chain Management was fully implemented as well. Both go-lives were seamless, with no disruptions to operations. And true costs, including tariffs, were automatically calculated starting on day one.
In the months following, MCA Connect’s Managed Services team provided ongoing support and optimization through weekly touch bases. Notably, MCA Connect coached the CyberPower team on tackling smaller issues while maintaining focus on larger ones, growing internal staff members’ skills while staying conscious of the budget.
With MCA Connect, you’ll be very confident in your ability to accomplish the task at hand. They’ve got an A-team that’s well-qualified, has a ton of industry and technology experience, and will be there to ensure that you get your implementation done well.”
– Brent Lovett,
General Manager at CyberPower
Results
With MCA Connect’s help, CyberPower was finally able to make the most of their Microsoft Dynamics 365 investment and get a powerful, modern end-to-end platform up and running.
Following their successful implementation, the company is seeing more efficiency and visibility across the business, and can now:
CyberPower’s wins go far beyond the shop floor. In the past year,
the company reportedly:
Expanded retail point-of-sale channels with new distributors.
Received a five-star rating from a leading media brand within the industry.
Was named a top vendor by a prominent industry news channel.
Was recognized as a product of the year finalist.
Earned its place on a prestigious list of the 100 most innovative and influential companies in the industry.
They’re also moving forward with ongoing support, optimization, and consulting by MCA Connect. Essentially, CyberPower had the right objective from the start. They simply needed the right team to help realize their goals.
Our teams have done well collaborating together, and we continue to receive ongoing support from MCA Connect each month to help with other challenges we don’t have the expertise for.
They’re always proactively providing guidance — they’ve been a good partner.
– Brent Lovett,
General Manager at CyberPower
About MCA Connect
Always industry-first, we deliver tailored strategies and leading-edge Microsoft solutions to help manufacturers and distributors succeed. We modernize operations end-to-end through:
- Manufacturing and distribution strategic consulting
- Data strategy and consolidation
- Process optimization and automation
- AI and advanced decision-making
- Business application implementation
Whether it’s strategy or implementation, we have the deep industry expertise to serve you.
Need help solving a difficult challenge? Want to modernize your business? Let’s talk!